30-Day Returns & Refunds

Items must be unused, in the same condition that you received them, and in the original packaging with all tags and accessories included.

Certain items may not be eligible for return. Please refer to individual product pages for details and any additional return restrictions.

You may return most items within 30 days of the delivery date.

Returns requested after 30 days may not be accepted.

Contact our support team through our Contact Us page or email us at support@essentialshouses.com with your order number and reason for return.

We’ll provide you with return instructions and the return shipping address.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

We recommend using a trackable shipping service to ensure your return reaches us safely.

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

Items must meet the eligibility requirements to be approved.

If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.

Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Partial refunds may be granted in certain situations, including items returned damaged or missing parts for reasons not caused by us, or items returned more than 30 days after delivery.

We replace items only if they are defective or damaged. To request an exchange for an eligible item, contact support@essentialshouses.com.

If an item was marked as a gift and shipped directly to you, you may receive store credit for the value of the return after the item is received and inspected.

If you have not received an approved refund, first recheck your bank account, then contact your credit card provider and bank because processing times can vary.

If the refund is still missing, contact us at support@essentialshouses.com.