Refund policy
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Partial Refunds
Partial refunds may be granted in certain situations, including:
- Items returned damaged or missing parts not caused by our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you have not yet received your refund:
- Recheck your bank account
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
support@essentialshouses.com
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact:
support@essentialshouses.com
Gifts
If your item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return once the returned item has been received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
Depending on your location, shipping times for exchanged products may vary.
Thank you for shopping with Essentials Houses.