Refund policy

At Essentials House, we want you to feel confident about your purchase. Please review the following policy before requesting a return, refund, or exchange.

30-DAY RETURN WINDOW

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received
• In its original packaging
• Complete with all accessories, manuals, parts, and included items
• Accompanied by your order number or other proof of purchase

Items that show signs of use, installation, washing, alteration, misuse, accidental damage, or missing parts may not qualify for a full refund.

HOW TO START A RETURN

Before returning an item, contact us at support@essentialshouses.com with:

• Your full name
• Your order number
• The item you want to return
• The reason for the return
• Photos or videos if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send an item back without authorization. Unauthorized returns, or items sent to the original shipping address or supplier, may not be accepted or refunded.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include clear photos or videos of:

• The item
• The problem or damage
• The product packaging
• The shipping label

We will review the information and provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or other suitable solution at no additional cost to you.

NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Items marked “Final Sale”
• Gift cards
• Personalized or custom-made items
• Personal-care or hygiene products that have been opened or used
• Items damaged through misuse, improper installation, or normal wear and tear
• Items returned without all original parts, accessories, or packaging

Please contact us before purchasing if you are uncertain whether an item is eligible for return.

SALE AND FINAL SALE ITEMS

Regular-priced and sale items may be returned within 30 days if they meet the eligibility requirements described in this policy.

Items explicitly marked “Final Sale” are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an unwanted item, an item ordered by mistake, or an item that does not meet personal preferences.

Essentials House will cover reasonable return or replacement shipping costs when the item arrives damaged, defective, or incorrect, provided the issue is reported and approved according to this policy.

Original shipping charges and return shipping costs are non-refundable unless the return resulted from an error by Essentials House.

We recommend using a trackable shipping service and keeping your shipping receipt. Essentials House is not responsible for unauthorized returns or returned packages lost in transit.

REFUNDS

After your approved return is received and inspected, we will notify you by email whether the refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear. Your bank or payment provider may require additional processing time.

PARTIAL REFUNDS

A partial refund may be issued when an approved returned item:

• Is not in its original condition
• Has missing packaging, accessories, manuals, or parts
• Shows damage or signs of use not caused by an Essentials House error

The refund amount will be determined after the returned item has been inspected.

LATE OR MISSING REFUNDS

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, contact us at support@essentialshouses.com.

EXCHANGES

We replace items when they arrive damaged, defective, or incorrect.

If you need a different item, size, color, or model for personal preference reasons, please request a return for the original item and place a new order after the return is approved.

Contact support@essentialshouses.com before returning any item.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at support@essentialshouses.com.

We will make every reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or has shipped.

After an order has shipped, it must follow the return process described in this policy.

REFUSED AND UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If a package is refused or returned because of an incorrect or incomplete address, failed delivery attempts, or failure to collect the package, applicable return-shipping or carrier charges may be deducted from the refund.

GIFTS

If an item was marked as a gift and shipped directly to the recipient, the recipient may receive store credit after the approved return is received and inspected.

If the gift was originally shipped to the purchaser, the refund will be issued to the purchaser’s original payment method.

CONTACT US

For questions about returns, refunds, exchanges, damaged items, or cancellations, contact:

Essentials House
Email: support@essentialshouses.com
Website: https://www.essentialshouses.com

This policy does not limit any rights available to customers under applicable consumer-protection laws.