Privacy policy
Last updated: September 5, 2026
Essentials House, operated by Rochmy Group LLC, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Essentials House is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial and payment information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details. Payment information is processed by our payment service providers.
- Account information, including your username, password, preferences, and settings when applicable.
- Transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, as well as information about past transactions.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with Essentials House.
- Device information, including information about your device, browser, network connection, IP address, and other identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, or communicate with us.
- Automatically through the Services, including information collected from your device and through cookies and similar technologies.
- From service providers that help us operate our store and provide the Services.
- From business, advertising, analytics, and other partners or third parties, as permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping, process returns or other transactions, maintain customer accounts, remember preferences, provide customer support, and improve your shopping experience.
Marketing and Advertising
We may use personal information for marketing and promotional purposes, including sending promotional communications if you have elected to receive them and displaying or measuring advertising.
You may unsubscribe from promotional email communications at any time using the unsubscribe link provided in our emails.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our customers, business, and Services.
Communicating with You
We use personal information to provide customer support, respond to inquiries, provide order and account information, and maintain our business relationship with you.
Legal Reasons
We may use personal information when necessary to comply with applicable law, respond to valid legal processes or government requests, resolve disputes, protect our legal rights, or enforce our terms and policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law.
This may include:
- Shopify and other technology providers that help operate our online store.
- Payment processors and financial service providers that process transactions.
- Fulfillment providers, suppliers, and shipping carriers that help fulfill and deliver orders.
- Customer support, cloud storage, analytics, email, and other service providers.
- Marketing and advertising partners where applicable.
- Third parties when you direct or consent to the disclosure.
- Government authorities or other parties when disclosure is required by law or necessary to protect our legal rights.
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
Service providers receive information as necessary to perform services on our behalf and are subject to their respective privacy obligations.
RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve Shopify's services.
When Shopify Network Intelligence is enabled, Shopify may use information from your interactions with Essentials House, other Shopify merchants, and Shopify to provide enhanced services, including personalization, store performance improvements, fraud prevention, and advertising measurement or targeting, subject to your privacy choices.
Information you submit through our store may be transmitted to and shared with Shopify and other service providers, including providers located outside the country where you reside, in order to provide the Services and these enhanced services.
You can learn more through the Shopify Consumer Privacy Policy and exercise applicable rights directly with Shopify through the Shopify Privacy Portal. Where available, you may also manage applicable opt-out rights through our Your Privacy Choices page.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate and improve the Services.
These technologies may be used to:
- Remember your preferences.
- Maintain shopping cart and account functionality.
- Understand how visitors interact with our website.
- Improve website performance.
- Measure marketing and advertising effectiveness.
- Help prevent fraud and maintain security.
Depending on your location, you may have choices regarding certain cookies, advertising technologies, or uses of your personal information.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website not controlled by Essentials House, that third party's privacy and security practices apply.
We encourage you to review the privacy policies and terms of any third-party website you visit.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.
CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.
SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain customer accounts and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
YOUR RIGHTS AND CHOICES
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include:
- Right to Access or Know — You may have the right to request information about personal information we maintain about you.
- Right to Delete — You may have the right to request deletion of certain personal information.
- Right to Correct — You may have the right to request correction of inaccurate personal information.
- Right of Portability — You may have the right to obtain a copy of certain personal information in a portable format.
- Right to Opt Out of Certain Sale, Sharing, or Targeted Advertising — Where required by applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a "sale" or "sharing."
- Right to Restrict or Object — Where applicable, you may have the right to restrict or object to certain processing of your personal information.
- Right to Withdraw Consent — Where we rely on consent, you may withdraw that consent, subject to applicable law.
- Right to Appeal — Where applicable, you may appeal our decision regarding a privacy request.
Where available, you may exercise applicable opt-out rights through our Your Privacy Choices page. You may submit other privacy requests through our Contact Us page or by emailing support@essentialshouses.com.
We will not discriminate against you for exercising privacy rights provided by applicable law.
We may take reasonable steps to verify your identity before processing certain privacy requests.
MANAGING COMMUNICATION PREFERENCES
If you receive promotional emails from Essentials House, you may unsubscribe at any time using the unsubscribe option included in the email.
Even if you unsubscribe from promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping notifications, account notices, security notices, and responses to customer service inquiries.
INTERNATIONAL DATA PROCESSING
Some of our service providers, including Shopify and other technology providers, may process or store personal information in countries other than the country or state where you reside.
Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred between jurisdictions.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or applicable legal and regulatory requirements.
When we update this Privacy Policy, we will update the "Last updated" date displayed at the beginning of the policy and provide any additional notice required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:
Essentials House, operated by Rochmy Group LLC
Email:
support@essentialshouses.com
Contact Us:
ContactContact Us page
Business location:
Lowell, Massachusetts, United States
